Support
Feedback or issues?
Please review the Common Issues section below. If you're still having issues with the extension or have any feedback, please contact us via email: support@modernkit.one
Common Issues and Questions
Need help with mouse lock permission?
If you are seeing the message "Please enable mouse lock permission in your browser settings", please follow these steps:
- Go to xbox.com/play
- Click the lock icon, on the left side of the address bar.
- Click the site info icon, on the left side of the address bar.
- Next to "Mouse lock and use", click on the dropdown menu and select "Allow".
- Next to "Mouse lock and use", click the toggle to enable it. When enabled, the toggle is blue and to the right.
After performing the steps above, you will be able to enable mouse control and use the extension. If you are still having issues, please send us an email: support@modernkit.one
What payment methods do you accept?
We accept credit cards in the extension. To pay with PayPal or other payment methods, please send us an email: support@modernkit.one
Extension does not work on my tablet/phone
We support Chrome and Edge browsers on desktop/laptop devices. We do not support tablets or phones. Because of browser restrictions out of our control, our extension will not work on mobile devices.
We may be able to support mobile devices in the future, but cannot make any guarantees. If you want to be notified if mobile support is added, please send us an email requesting mobile support: support@modernkit.one